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Quality Policy

The management of TSILKOV Ltd. attaches paramount importance to quality in the overall activity of the company and is committed to pursuing a policy based on the following principles:

  • Satisfaction of the high requirements and expectations of the clients and the market, at the same time striving for continuous improvement of the efficiency of the quality management system;
  • Quality management is associated with continuous improvement and refinement in all areas of our work;
  • We approach each of our clients strictly individually;
  • To meet the needs of our customers, we offer solutions in optimal terms at competitive prices;
  • It is our duty to respond in the most satisfactory way to the needs of partners and clients in all points to which our activity extends. The challenges before us are accepted positively enough to deal with them in the fastest, most correct and excellent way;
  • In order to satisfy even the most demanding customers, in TSILKOV Ltd. we rely on flexibility, express response, constant innovation, good business organization;
  • Motivation of the staff, formation of company culture, training and qualification, discretion and confidentiality;
  • We make the necessary efforts to adopt and implement the quality policy at all organizational levels and encourage all employees in their work for professional and ethical customer service;
  • We establish and maintain partnerships with suppliers and involve them in cooperation to implement the principles of quality policy;
  • The improvement of the quality management system is achieved through the use of quality policy and objectives, the results of internal audits, data analysis, corrective and preventive actions and management review. In this sense, the activity of improving the efficiency of the quality management system is a priority task of the management and all employees of TSILKOV Ltd.;
  • Everyone working in or for the company is fully responsible for the quality of their work and within the limits of their official competence, is obliged in this sense to eliminate directly or to inform in the appropriate order for any discrepancy with the requirements of the quality management system;
  • Senior management is committed to providing all the necessary resources for the implementation and continuous improvement of the outlined quality policy in order to make it an effective management principle;
  • For the implementation of this policy we introduce and guarantee the functioning of a quality management system in TSILKOV Ltd. in accordance with the requirements of the international standard ISO 9001: 2015, as well as the applicable regulatory requirements.

The main goal of the management of TSILKOV Ltd. is continuous improvement in all aspects of the activity. The ability to achieve our goals has been and continues to be possible thanks to the effective work of our team of people.

Magdalena Tsilkova

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